FAQ
Frequently Asked Questions
Helpful information about gardening products, orders, shipping, returns, refunds, and customer support.
Who operates Qavrinox?
Qavrinox is operated by Beijing Renlan Yazhu Trading Co., Ltd.
What does Qavrinox sell?
We offer planters, garden tools, watering products, plant stands, trellises, kneeling stools, tool storage, and outdoor plant covers.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about dimensions or placement before ordering?
Yes. Contact customer support with the exact product name and the information you would like clarified.
Does a self-watering or drip product replace regular plant care?
No. Plant water needs vary by species, soil, season, and environment, so plants should still be monitored regularly.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my item arrives damaged or incomplete?
Contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.